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Advanced PCS Customer Call Center |
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60,000 square feet of vacant building (shell space) built out to the client's specifications in nine weeks! AdvancedPCS, one of Fortune magazine's 100 fastest-growing companies will open a customer service center in the Pellissippi Corporate Center, in west Knox County. The service center will employ a work force of 400 people. The call center will field calls concerning prescription drugs and retail claims. AdvancedPCS generates revenues by serving two primary customer groups: health-plan sponsors and pharmaceutical manufacturers. Shoffner field crews and the sheetmetal shop worked many long hours and some seven work weeks to insure that their client (Integra Construction - Atlanta, Georgia) was able to deliver the completed project on time. The goal was to allow Advanced PCS to move in to the existing building in nine weeks. This was achieved with a "must do" attitude and careful planning and coordination by all parties. One example is that the Shoffner conference room and training center, in Knoxville was used as the site of a "pre-planning" meeting by the developer (Adevco), the client (AdvancedPCS), the project architect (Stang & Newdow) and Integra Construction. Use of the Shoffner facilities allowed all the "out of town" parties to meet near the project site and coordinate the details two weeks prior to the project start date.
Scope of Work Performed by Shoffner 9 - 20 Ton Packaged Rooftop HVAC Units with Variable Frequency Drives 2 - Liebert Computer Room HVAC Units 50 - Variable Air Volume Terminal Boxes with Electric Reheat 284 - Pieces of Air Distribution Devices 5 - Exhaust and Supply Air Fans Pounds of Sheetmetal Ductwork All Round Spiral Duct Manufactured by Shoffner 58 - Plumbing Fixtures Saw-cut Existing Concrete Floor for Plumbing Rough-In Trane Tracer DDC Control System with Remote Monitoring Air Systems Test & Balance and Systems Commissioning
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